Facing Call Drop in Skype ?

 

You can follow the suggestions at different times and in any order. So, if you cannot complete one of them, just move on to the next.

Wait for Skype to automatically attempt to reconnect the call
If your call has dropped completely, Skype will automatically attempt to recover the call. While it attempts to reconnect your call, the message There's a problem with this call. Hold on while we try to get the call back will be displayed in the Call window.

Skype will attempt to reconnect the call for 60 seconds. If no connection can be established after that time, Skype will automatically end the call.

Check the Chat window during calls
If Skype identifies problems with your call, e.g. a slow connection, a message will be automatically displayed with a suggestion of how to improve the quality of your call. For example, if you’re making a video call and the connection is slow, Skype will display a message suggesting that you turn off the video for better sound quality. Follow any suggestions made in the message to improve your call quality.

Check that you are using the latest version of Skype
You can download it here:

http://www.skype.com/go/download

Use the Call Quality Indicator
A Call Quality Indicator is available to help you to check that your sound settings are correct.

You can find more information about the Call Quality Indicator here:
http://www.skype.com/intl/en/support/user-guides/call-quality/sound-check

To use the Call Quality Indicator to check your sound settings:

1. When you are signed in to Skype, select any contact from your Contact List.
2. Click Check settings.
   A window appears. Red or yellow icons on the tabs indicate that you need to change your settings.
3. Select the tabs affected and change your settings, as directed in the tab.

Check that you have the latest service pack and updates for Microsoft Windows
You can find details here: http://windowsupdate.microsoft.com/

Check your device drivers
Check that you are using the latest versions of your device drivers (for sound, video, motherboard etc). You might need to visit the device manufacturer’s website or contact a vendor for more information.

Check that you have the latest version of DirectX
For Windows Vista and Windows 7, you can get the latest version of DirectX by updating Windows with the latest service packs and updates:
http://windowsupdate.microsoft.com
For Windows XP, you can download it here:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

Check that you have selected your preferred playback and recording devices in Skype
To do this, from the Skype menu bar, click Call > Audio Settings. Check that the correct items are selected.

Check the settings that allow Skype to connect to the internet
To do this:

1. From the Skype menu bar, select Tools > Options > Advanced > Connection.
2. Make sure that Use port 80 and 443 as alternatives for incoming connections is ticked.
3. If you tick this option, click Save.

Check whether your firewall is blocking some connections
Your firewall may be allowing Skype to make some connections and allowing you to chat. But it is possible that your firewall is blocking other connections that Skype needs for a reliable voice or video call.
You can find some information on firewalls at:
http://www.skype.com/intl/en-us/support/user-guides/firewalls

Please refer to your own firewall manual if you are not able to find the required information on our website.

Recreate a specific file in Skype called Shared.xml
To do this:

1. If the Skype icon is displayed in the system tray at the bottom right of the screen, right-click it and select Quit.
2. Click Start, type "run" and press Enter. (On Windows XP: Click Start and then Run)
3. Type "%appdata%\skype" and click OK.
4. Locate and delete the file shared.xml. Note that the file may be displayed as shared if file extensions are not displayed by default on your computer.
5. If you cannot find this file:
   • Click Start, type "run" and press Enter. (On Windows XP: Click Start and then Run)
    Type "control folders" and click OK.
   • In the View tab, ensure that Show hidden files and folders is enabled.
   • Repeat the instructions from the beginning.
6. Restart Skype.

If you use a router, please consider setting up port forwarding for Skype
You can find guides for an extensive list of routers on: http://www.portforward.com/english/applications/port_forwarding/Skype/Skypeindex.htm
Important: We are not responsible for this web page. The contents might change unexpectedly without notice.

Check whether other programs are running
The problem that you are experiencing might be related to other programs that you are running. So, before you make a call, check whether there are any other programs running that require a lot of bandwidth.

Check your internet connection speed
The problem that you are experiencing might be related to your internet connection speed and whether it is fast enough to support a call. So, check the connection speed that is available.

Find out if the person you are calling has a problem
Sometimes you might experience this type of problem when your video call is to someone who is having network problems or does not have an internet connection speed that is fast enough.

Should you need more assistance, feel free to contact us again.